This Order Cancellation Policy explains how cancellation requests are handled when you place an order for hats or related accessories through our online store. By submitting an order, you agree to the cancellation terms described below.
1. Cancellation Request Window
If you need to cancel an order, please contact us as soon as possible after placing it. We process orders quickly, so cancellation requests are not guaranteed once an order has entered processing or fulfillment.
2. Before Order Processing
If your order has not yet been processed, packed, or shipped, we will do our best to cancel it and issue a refund to your original payment method.
3. After Order Processing
Once an order has been prepared for shipment, packed, or handed over to the carrier, it may no longer be eligible for cancellation. In that case, you may request a return after the order is delivered, subject to our Return & Refund Policy.
4. Orders Already Shipped
Orders that have already shipped cannot be canceled. Please wait for the package to arrive, then contact us if you would like to request a return or exchange within the eligible return window.
5. Custom or Final Sale Items
Customized items, final sale items, clearance items, or specially marked products may not be eligible for cancellation once production, packing, or fulfillment has started.
6. Incorrect Order Information
If you entered the wrong size, color, quantity, shipping address, phone number, or email address, please contact us immediately. We will try to update the order before fulfillment begins, but changes cannot be guaranteed.
7. Address Change Requests
Address changes are only possible before the order is processed or shipped. Once the package is in transit, we may not be able to redirect it or change the delivery address.
8. Refunds for Canceled Orders
If your cancellation is approved, the refund will be issued to the original payment method used at checkout. Refund processing times may vary depending on your bank, card issuer, or payment provider.
9. Payment Authorization
In some cases, a canceled order may first appear as a pending authorization on your account. Pending authorizations are usually released automatically by your bank or payment provider.
10. Refused Deliveries
Please do not refuse delivery as a way to cancel an order. Refused or unclaimed packages may result in additional shipping, return, or handling fees, depending on the carrier and delivery situation.
11. Order Tracking
You can use the order tracking form below to check the current status of your order. Please enter your order number and the email address used at checkout.
12. When to Contact Us
Please contact us quickly if you need to cancel an order, correct order details, update an address, or ask whether your order has already entered fulfillment.
13. Return Option After Delivery
If cancellation is no longer possible because the order has shipped, you may still be able to request a return or exchange after delivery. Returned hats must meet our return condition requirements.
14. Contact Information
If you have questions about order cancellation, order status, tracking, address changes, or refund timing, please contact our customer service team.
- Company: HOMVAEX
- Address: 118 E Main St, Louisville, KY 40202, US
- Email: service@homvaex.com
- Phone: +1(502) 402-6307
- Service Hours: Monday to Friday, 9:00 AM – 6:00 PM