This Return, Refund, and Cancellation Policy explains how returns, exchanges, refunds, and order cancellations are handled when you purchase hats and related accessories from our online store. By placing an order, you agree to the terms described below.
1. Return Window
We accept eligible returns and exchanges within 30 days from the date your order is delivered. Return requests submitted after 30 days may not be accepted unless required by applicable law.
2. Eligible Items
Hats and accessories must be returned in new, unused, and resalable condition. Items should be clean, unworn, free from stains, odors, makeup marks, pet hair, damage, or signs of use.
3. Original Packaging
Returned items should include the original packaging, tags, labels, protective materials, and any included accessories when available. Missing packaging or damaged product condition may affect refund approval.
4. Non-Returnable Items
We may not accept returns for items that have been worn, washed, altered, damaged by the customer, or returned in a condition that cannot be resold. Final sale items, clearance items, gift cards, and customized items may also be non-returnable unless they arrive defective or incorrect.
5. How to Request a Return
To request a return, please contact our customer service team with your order number, email address used at checkout, the item you wish to return, and the reason for the return. We will review your request and provide return instructions if the item is eligible.
6. Return Shipping
Unless the return is caused by our error, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.
7. Exchanges
Exchanges may be available for a different hat style, color, or size if the requested item is in stock. If the replacement item is unavailable, we may offer a refund or store credit according to your preference and eligibility.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the product, packaging, and shipping label so we can review the issue and offer a suitable solution.
9. Refund Approval
Once your returned item is received and inspected, we will notify you whether the refund has been approved. Items that do not meet our return requirements may be rejected or may qualify for a partial refund only.
10. Refund Method and Timing
Approved refunds will be issued to the original payment method used for the order. Refund processing usually takes 5–10 business days after approval, depending on your bank, card issuer, or payment provider.
11. Shipping Fees
Original shipping fees are generally non-refundable unless the return is due to our error, such as sending the wrong item or a product that arrives damaged or defective. If your order received free shipping, return shipping costs may still apply.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it. We will try to cancel the order before it is processed or shipped, but cancellation is not guaranteed once the order has entered fulfillment.
13. Orders Already Shipped
If your order has already shipped, it cannot be canceled. You may request a return after delivery according to this policy. Please do not refuse delivery without contacting us first, as refused or unclaimed packages may result in additional shipping or handling fees.
14. Contact Information
If you have questions about returns, exchanges, refunds, damaged items, or order cancellations, please contact our customer service team.
- Company: HOMVAEX
- Address: 118 E Main St, Louisville, KY 40202, US
- Email: service@homvaex.com
- Phone: +1(502) 402-6307
- Service Hours: Monday to Friday, 9:00 AM – 6:00 PM