This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase hats and related accessories from our online store. By placing an order, you agree to the shipping terms described below.
1. Order Processing Time
Most orders are processed within 1–3 business days after payment is confirmed. Processing time includes order verification, item preparation, packing, and handoff to the shipping carrier.
2. Business Days
Business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will usually begin processing on the next business day.
3. Shipping Destinations
We offer worldwide shipping to many countries and regions. Availability may depend on carrier service coverage, customs requirements, local delivery conditions, and address accuracy.
4. Shipping Rates by Region
Shipping costs are calculated based on the delivery region and order value. The final shipping fee will be shown at checkout before payment is completed.
| Shipping Region | Estimated Delivery Time | Shipping Fee | Free Shipping Threshold |
|---|---|---|---|
| United States | 4–8 business days | $5.95 | Free over $89 |
| United Kingdom | 7–14 business days | $10.95 | Free over $130 |
| European Union | 7–15 business days | $11.95 | Free shipping is not provided. |
| Rest of World | 10–20 business days | $15.95 | Free shipping is not provided. |
5. Free U.S. Shipping
We offer free standard shipping on eligible United States orders over $89. The order subtotal must meet the required amount after discounts and before any applicable taxes or additional charges.
6. Delivery Estimates
Delivery timeframes are estimates only and are not guaranteed. Actual delivery may be affected by carrier delays, weather conditions, holidays, customs inspections, remote locations, or other circumstances outside our control.
7. Order Tracking
Once your order has been shipped, tracking information may be sent to the email address provided at checkout. Please allow time for tracking details to update after the carrier receives the package.
8. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please check your street address, apartment or unit number, city, state, postal code, country, phone number, and email address before submitting your order.
9. Address Changes
If you need to change your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed, packed, or handed over to the carrier.
10. International Customs and Duties
International orders may be subject to customs duties, import taxes, brokerage fees, or local charges required by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
11. Remote Area Delivery
Some remote locations, islands, military addresses, or restricted delivery areas may require additional delivery time or may not be available for standard shipping. We may contact you if your address requires clarification.
12. Lost or Delayed Packages
If your package appears delayed, please first check the tracking information and contact the carrier when appropriate. If the tracking has not updated for an unusual period, you may contact our customer service team for assistance.
13. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery. Include your order number, photos of the damaged packaging, and photos of the affected hat or product so we can review the issue.
14. Undeliverable or Returned Packages
If an order is returned due to an incorrect address, failed delivery attempt, refusal, or unclaimed package, we may contact you to arrange reshipment. Additional shipping fees may apply depending on the situation.
15. Contact Information
If you have questions about shipping, delivery times, tracking, or address changes, please contact our customer service team.
- Company: HOMVAEX
- Address: 118 E Main St, Louisville, KY 40202, US
- Email: service@homvaex.com
- Phone: +1(502) 402-6307
- Service Hours: Monday to Friday, 9:00 AM – 6:00 PM