Contact Information
If you have questions about an order, hat style, shipping status, return request, exchange, payment issue, or product details, our customer service team is ready to help.
Please include your order number when contacting us about an existing purchase. This helps us review your request faster and provide a more accurate response.
- Company: HOMVAEX
- Address: 118 E Main St, Louisville, KY 40202, US
- Email: service@homvaex.com
- Phone: +1(502) 402-6307
- Service Hours: Monday to Friday, 9:00 AM – 6:00 PM
We usually respond to customer messages within 1–2 business days. Response times may be longer during weekends, holidays, or high-volume service periods.
Before You Contact Us
For order tracking, please prepare your order number and the email address used at checkout. For return or exchange requests, please describe the item condition and include photos if the item arrived damaged or incorrect.
Customer Support Scope
We can help with product questions, order changes before fulfillment, shipping updates, return instructions, refund status, exchanges, and general website support.
Send Us a Message
Complete the form below and our support team will review your request as soon as possible.